Tucked into North Carolina’s magnificent Sandhills is this rural community offering small-town charm, superior quality of life and affordable costs of living.
Hospital beds across the state continue to be filled with COVID-19 patients; as recently as last week at least 90% of adult inpatient beds were filled by confirmed or suspected cases of COVID-19.
Patients are more likely to comply with their treatment plans and take advantage of preventive services if they have an outstanding experience with healthcare providers. A positive patient journey also helps hospitals attract and retain patients, including quality of care provided, communication between hospital staff and patients as well as online presence, customer service processes and billing processes.
Patient experience scores are a vital indicator of any healthcare facility’s success, making them a key metric to evaluate performance. It’s crucial that healthcare facilities understand how this score is calculated and its effects on hospital operations; additionally, patient experiences can be affected by many outside forces such as calls between patients and physicians, pharmacies, insurance specialists or even calls between pharmacy employees and customers requesting prescriptions.
The Patient Survey Rating is calculated based on responses provided by recently discharged patients to questions regarding their hospital experiences, such as how well nurses and doctors communicated with them, whether staff were responsive to their needs and whether the environment was clean and quiet.
Hospitals ranked highly by Medicare’s website for quality and patient experience are associated with reduced readmission rates within 30 days after leaving hospital, as well as lower rates of certain complications related to inpatient surgeries.
Patient Satisfaction Survey
Patient satisfaction surveys offer immense value to healthcare practices. They can be used to improve care quality and increase patient loyalty while helping identify service gaps that need filling as well as guide QI initiatives. Healthcare leaders should however avoid misinterpreting survey results in a critical or punitive manner.
CMS first unveiled their national public and standardized patient satisfaction measure – Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS) – in 2006. Not only hospitals but home health agencies and physician groups utilize it for survey purposes.
Patient satisfaction surveys are an integral component of modern medicine practices. They allow providers to evaluate patient experiences, identify areas for improvement, and take steps towards creating a patient-centric care model that ultimately benefits all concerned parties.
Although healthcare professionals may not appreciate patient satisfaction surveys, they are an integral component of providing high-quality care. Surveys can be administered via online, mobile devices and kiosks and customized to reflect each patient’s unique needs and preferences; some healthcare providers even reward participants who complete them!
Nurse-to-patient ratios have long been a source of contention among both patients and healthcare professionals alike. Some states mandate specific patient-to-nurse ratios while others have policies in place to ensure safe nurse staffing levels. Finding an optimal ratio is key to providing effective patient care; we’ve compiled data on patient-to-staff ratios in hospitals nationwide to assist you in choosing your ideal hospital for this purpose.
Staffing numbers at a hospital include Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Unlicensed Assistive Personnel (UAP/nurse aides). Daily Registered Nurse Count is used to calculate each nursing unit’s patient-to-staff ratio – intensive care units may contain higher proportions of Registered Nurses than other units.
Staffing numbers presented here are taken from monthly average staffing reports that hospitals submit to their state Department of Health Services. Unfortunately, these reports do not capture all nurses, LPNs, UAPs and student nurses that contribute to patient care – such as advanced practice nurses, social workers or student nurses. Furthermore, sick leave and vacation days do not factor into these figures which could negatively impact patient-to-staff ratios and the quality of overall care delivered.
Medicare Spending Per Beneficiary
Medicare beneficiaries and their families face unique costs in hospital care that must be carefully evaluated, especially the costs. CMS publishes the Medicare Spending Per Beneficiary measure on Hospital Compare as an aid for this process; it compares how much Medicare pays per episode of care (this includes 3 days prior, during, and 30 days post hospital discharge), price-standardized and risk-adjusted to account for individual patient characteristics such as age and health status.
Nursing Home Database offers extensive information about CAPE FEAR VALLEY HOKE HOSPITAL in RAEFORD, NC including reviews, phone numbers and medical professionals available at this hospital. With our data you can more accurately compare hospitals and select which is most suited to meet your individual needs; updates on contact info and data are posted daily – so visit us for more details!